Yes we are!! We are fully insured including Public Liability & Key Cover. Feel free to ask to see our certificate.
What if I need an extra walk?
We pride ourself in flexibility, please get in touch if you require an extra walk and we will try to accommodate accordingly.
What if I need to cancel a walk?
We would appreciate 48 hours notice of a cancelled walk but we are fully aware emergencies do crop up from time to time, please let us know as soon as possible. Please Note: As stated in the T&C's you will be charged for any cancellation 24hrs or less.
What if you go on holiday?
I will let you know in advance if I am going to take annual leave, as I originally started JD Paws Dog Walking to be more flexible with my families needs, there may be times I need to take emergency or short notice leave, however I will try to accommodate your dogs requirements if needs be.
What if I go on holiday?
Holidays are essential to everybody's work/home life balance, please let us know at the earliest convenience, you won't be charged any retainer fees.
What qualifications do you have?
I have achieved a Level 3 diploma in Animal Management, I have passed a CPD Level 3 in Canine Behaviour Training & Loose-Lead Walking. I am also DBS checked, Canine First Aid Trained and have recently completed an online CPD Canine Business Course.
Do I need to be home for collection & drop off?
Easiest answer is No! Most customers are happy for us to be key holders, however some have coded key boxes we can access. Whatever works best for you.
How do I pay for your service? & How much do you charge?
We invoice on a Friday for the previous weeks services, payment can be made via bank transfer, standing order or cash within 3 days of receiving the invoice. Additional charges may apply for late payment.
Please send us a message for our most up to date prices.
How do you transport my dog(s) to the walk location?
We have a van that has 5 fitted cages, all with non-slip rubber matting and usually a bath mat/towel for comfort. We also have a dog seatbelt to transport dogs that are uneasy with crates on the passenger seat (a harness must be provided though)
Do you routinely work Bank Holidays & Weekends?
We don't routinely work bank holidays, weekends or evenings but we can try to accommodate by request. Please Note: Bank Holidays are charged at double the standard rate. Weekends are also charged at a higher rate.
What if my dog doesn't get a long with one of the others during a pack walk?
All dogs are carefully selected before joining pack walks, however if there is a slight imbalance then we will have a little reshuffle and notify you of the situation. I am trained in Canine Behaviour to help me read the dogs & any cues they're not happy before anything occurs. Your dogs happiness & safety is our highest priority!
What time can I expect you for a pack walk?
Our one hour pack walks are in the morning and start around 11am, our 30 minute pack walks are in the afternoon and start around 1pm.
Pick up/drop off times can be within an hour or less before the walk start time, this is due to many factors ie. the areas I cover, traffic/road works and the cleaning of dogs down after their walk.
Do you home-board?
Currently we do not do any boarding in your home or our own, due to our own family commitments.
What is the process of obtaining your services?
Firstly get in touch by either social media, email or text message and we will aim to get back to you within 2 working day.
We will then get some brief information from you to gather if our services are right for you and your pet and also if we have the availability for your requirements.
Then we would arrange a free meet and greet, we will come to your house, meet yourself and your pet and learn some more regarding your pet and their requirements and routine.
Afterwards we will set a date for a trial walk and we will email you over our dog walking form, which needs to be completed before walks can commence.